Patient Testimonials

...........................................................................................................................................................................

Dear Dr Arvind Bhateja,

Today it is exactly one month since my spinal operation and my wife joins me in taking this opportunity in sincerely expressing our heartfelt gratitude to you and your team of consultants, assistants and nursing staff for the kind and excellent care we received throughout our stay at the hospital and for being such a wonderful surgeon and sensitive human being. It was indeed our privilege to have met you and got to know you.

We would also like to place on records our sincerest appreciation and gratitude to various other individuals and service providers at the hospital. Undoubtedly, hospitals are the most complex of service providers as it encompasses a wide range of services and functional units including diagnostic & treatment functions or hospitality functions, ranging from clinical labs, Imaging facilities, emergency rooms, physiotherapy, OT nursing, canteen, food service, housekeeping, insurance handling, security and parking to all other administrative and out-patient functions. Each of these wide-ranging and constantly evolving functions, not forgetting the highly complicated mechanical, electrical, and telecommunications systems that require constant upgrading and regular maintenance, managing varying human emotions, egos and moods on a day-to-day basis, requires elaborate and specialized knowledge, expertise & leadership skills, which is why co-ordination and quality control is so vital while providing comfortable & hassle-free experience to an inpatient and his family.

When we first stepped into your hospital chamber in March 2010 I was unwavering in my decision to avoid surgery at any cost as I had heard nightmare stories about what goes on in emergency rooms, especially related to spinal surgeries. But upon meeting you, my premeditated determination vanished and I found myself readily agreeing to go under the scalpel, much to the pleasant surprise of my wife!! Thereafter, it just did not matter what counsel (read admonition) we received from various friends and relatives, at times caution mixed with indignation and shock, to agree for the surgery without taking second opinion! On hindsight I am glad that I took that decision to undergo the surgery.

While mostly all service providers, like hotels and hospitals, endeavour to provide quality, comfortable and hassle-free experience to their customers, often the experience is not so pleasant and inspiring as we felt at Sita Bhateja Speciality Hospital. Why? In our experience, there’s one crucial feature that was abundantly present in your hospital that is rarely seen in other institutions that is service with a genuine smile!! Be it the parking attendant, the security guard, the reception staff, the nursing staff, the technicians, the physiotherapists or the consulting Doctors…..all had a wonderfully bright and genuine smile on their faces that really was infectious & contagious. Cleanliness was another wonderfully pleasant experience which, in our opinion, remains unmatched. And never did we experience any staff or attendant misbehaving or demanding for tips as done in other reputed hospitals. Canteen meals, although limited in variety, was fresh, tasty and wholesome. Undoubtedly the ethos of the hospital was reflective of the personality of its owner(s) and we were most pleasantly overwhelmed by the kind courtesies, positive attitude and pleasant demeanor of your staff.
My wife and I also wish to thank you for the efficient handling of the insurance formalities. We feared that the paperwork would be a nightmare, but your competent staff knew exactly what to do. In a surprisingly short time, they had processed the forms and we felt truly reassured & relieved. Please do extend our sense of gratitude and thanks to all your relevant staff and personnel.

In conclusion, we would be failing in our duties if we did not express our gratefulness to your beloved mother Dr (Mrs) Sita Bhateja who found time from her busy schedule to visit us in our room and enquire after my health. May God bless her always and in all ways. And may the soul of your beloved father Col. Bhateja continue to bless us mortals and guide you to do better for humanity at large.

Thanking you once again and hoping that someday I too get an opportunity to serve you and your family in my field of expertise, that is financial planning, life insurance and investments.

Sincerely

Adil
(Govadia)…Room # 204…Room with a view!!

..................................................................................................................................................................................................................

..................................................................................................................................................................................................................